The Department of Home Affairs at the Australian High Commission in Colombo receives a significant amount of correspondence each day and while we aim respond to all communication in a timely manner, please read the information contained on this website before making contact with us.
See: Application processing times
See: Find a Visa - Australian Visa Wizard
See: General information for visa applicants
Still Need More Information?
Visit the Department of Home Affairs website or call the Home Affairs Global Service Centre number on +61 2 6196 0196 , open Monday to Friday 9am to 5pm (Australian local time).
Visa Application Centre - VFS Global
The Australian Government have an arrangement with VFS Global to provide visa and citizenship services to applicants in Sri Lanka at Australian Visa Application Centres (AVACs) in Colombo .
Schedule your appointment online at: VFS Global: Schedule an appointment in Colombo
Useful email addresses:
- For queries related to ImmiAccount and online lodgement issues, you can submit an online technical support form.
- For queries related to elodged Resident Return visas: [email protected]
Sharing information
The Department of Home Affairs is bound by the Privacy Act 1988 not to disclose any information related to applications to any person other than the applicant, authorised persons or authorised agents. If you are not one of the above mentioned people, we are prohibited from releasing specific information about the application to you. If you wish to be an authorised person, please appoint an authorised recipient (including a migration agent) via your ImmiAccount (for online lodgements) or by completing Form 956 or Form 956A (for paper applications only).